Last Updated: August 2026
At Heartlean, accessible at Heartlean.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or interact with our website, we may collect certain information about you, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment and transaction details
- Order history
- Information you provide when contacting our customer support
- Device, browser, IP address, and website usage information
We collect this information when you place an order, create an account, subscribe to our newsletter, contact us, or otherwise interact with our website.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments and prevent fraudulent transactions
- Provide customer support
- Communicate with you regarding your orders
- Send updates, promotional offers, and marketing communications, where permitted
- Improve our website, products, and services
- Analyse website usage and customer preferences
- Maintain the security and functionality of our website
- Comply with applicable legal and regulatory requirements
You may opt out of receiving promotional emails at any time by using the unsubscribe option included in our emails.
3. Payments
Payments made through Heartlean.com are processed through secure third-party payment providers. We do not store your complete payment card or banking information on our own servers.
Your payment information may be collected and processed by the applicable payment service provider in accordance with their own privacy policies and security practices.
4. How We Share Your Information
We may share your information with trusted third-party service providers when necessary to operate our business and provide our services. These may include:
- Payment processing providers
- Shipping and delivery partners
- Website hosting and technology providers
- Shopify and related service providers
- Analytics and marketing service providers
- Customer support providers
We may also disclose information when required to comply with applicable laws, legal processes, government requests, or to protect the rights, safety, and security of Heartlean, our customers, or others.
We do not sell your personal information to third parties.
5. Cookies and Similar Technologies
Heartlean.com may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may help us:
- Remember your preferences and shopping cart
- Understand how visitors use our website
- Improve website performance
- Provide relevant advertising and marketing
- Enhance the security of our services
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features and functionality of our website.
6. Marketing Communications
With your consent or where otherwise permitted by law, we may send you emails or other communications regarding:
- New product launches
- Special offers and promotions
- Updates and announcements
- Exclusive collections and other Heartlean news
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including providing our services, processing orders, resolving disputes, maintaining business records, and complying with legal obligations.
When your information is no longer required, we may securely delete or anonymise it in accordance with applicable requirements.
8. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing electronic data is completely secure. While we take appropriate steps to protect your information, we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.
Heartlean is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Your Rights and Choices
Depending on applicable laws, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
To make a privacy-related request, please contact us using the details provided below.
11. Children's Privacy
Heartlean.com is not intended for individuals who are not legally permitted to enter into transactions under applicable law. We do not knowingly collect personal information from children without appropriate consent where such consent is required.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or other operational reasons.
Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Heartlean
Website: Heartlean.com
Email: support@heartlean.com
Business Address: New Delhi, India