Last Updated: August 2026
Welcome to Heartlean. These Terms of Service govern your use of our website, heartlean.com, and the purchase of products from our website. By accessing, browsing, or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.
1. General Terms
Heartlean reserves the right to update, modify, or discontinue any part of the website, products, services, policies, or these Terms of Service at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the updated terms.
You agree to use our website only for lawful purposes and in accordance with these Terms of Service.
2. Eligibility
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are using the website on behalf of another person or organisation, you represent that you have the authority to accept these Terms of Service on their behalf.
3. Products and Availability
We make every reasonable effort to display our products, descriptions, images, colours, and other information as accurately as possible. However, actual product colours and appearance may vary depending on your device, screen settings, lighting, or other factors.
All products are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product at any time.
4. Pricing and Payments
All prices displayed on Heartlean.com are subject to change without prior notice. We reserve the right to correct any pricing errors, inaccuracies, or omissions at any time, including after an order has been placed.
Payments must be completed through the payment methods available at checkout. By submitting payment information, you confirm that you are authorised to use the selected payment method.
We reserve the right to refuse or cancel an order where we suspect unauthorised, fraudulent, or unlawful activity.
5. Orders and Acceptance
Placing an order on Heartlean.com does not guarantee acceptance of the order. Your order is subject to availability, payment authorisation, verification, and acceptance by Heartlean.
We reserve the right to refuse, cancel, or limit any order for legitimate reasons, including suspected fraud, incorrect pricing, product availability issues, or violations of these Terms of Service.
6. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy. Estimated delivery dates are provided for convenience and may vary due to factors beyond our control.
Please ensure that your shipping address and contact information are accurate when placing an order. Heartlean may not be responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.
7. Returns and Refunds
Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy. By placing an order, you agree to the applicable terms and conditions outlined in that policy.
8. User Responsibilities
When using our website, you agree not to:
- Use the website for any unlawful or fraudulent purpose
- Provide false, inaccurate, or misleading information
- Attempt to interfere with the security or proper functioning of the website
- Use automated systems to access or collect information from the website without permission
- Attempt to gain unauthorised access to our systems, accounts, or data
- Copy, reproduce, distribute, or commercially exploit website content without permission
9. Intellectual Property
All content available on Heartlean.com, including but not limited to text, graphics, logos, images, designs, product content, branding, and website materials, is owned by or used with permission by Heartlean and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, or use any content from our website for commercial purposes without prior written permission from Heartlean.
10. Third-Party Services
Our website may use or provide links to third-party services, payment providers, shipping partners, applications, or websites. These third parties operate independently and may have their own terms, policies, and practices.
Heartlean is not responsible for the content, availability, security, or practices of third-party services. Your use of such services may be subject to their respective terms and policies.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Heartlean shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our website, products, or services.
Nothing in these Terms of Service is intended to limit or exclude any liability that cannot legally be limited or excluded under applicable law.
12. Indemnification
You agree to indemnify and hold harmless Heartlean and its owners, employees, partners, and service providers from claims, damages, losses, liabilities, or expenses arising from your violation of these Terms of Service, misuse of the website, or violation of applicable laws or third-party rights.
13. Privacy
Your use of Heartlean.com is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of [India / Relevant Jurisdiction], without regard to conflict of law principles.
15. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will become effective when posted on this page. We encourage you to review these Terms periodically to stay informed of any updates.
16. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Heartlean
Website: heartlean.com
Email: support@heartlean.com
Business Address: New Delhi, India