Last Updated: August 2026
At Heartlean, we aim to deliver your orders safely and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us at heartlean.com.
1. Order Processing
Orders are generally processed within [1–3 business days] after your order has been successfully placed and payment has been confirmed. Orders placed on weekends or public holidays may be processed on the next business day.
During high-demand periods, sales, promotions, or unforeseen circumstances, order processing times may be longer than usual.
2. Shipping Locations
Heartlean currently ships to addresses within [India / applicable shipping locations]. Shipping availability may vary depending on your delivery location and serviceability of the area.
If your location is not serviceable, we may contact you regarding your order and provide further assistance where possible.
3. Estimated Delivery Time
Once your order has been processed and dispatched, the estimated delivery time may vary depending on your location, courier partner, and other factors.
Most orders are generally delivered within [3–7 business days] after dispatch. Delivery timelines are estimates only and are not guaranteed.
Remote locations or areas with limited courier service may require additional delivery time.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may offer free shipping on selected orders, products, or promotional offers. Any applicable free shipping conditions will be clearly communicated on our website or during checkout.
5. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation containing tracking details, where available.
You can use the provided tracking information to check the current status of your shipment. Please allow some time for tracking information to become active after your order has been dispatched.
6. Delays in Delivery
While we work with reliable shipping partners, delivery may occasionally be delayed due to circumstances beyond our control, including weather conditions, transportation disruptions, public holidays, incorrect delivery information, or other unforeseen events.
Heartlean will make reasonable efforts to assist you in tracking your order, but we cannot guarantee delivery within a specific timeframe when delays are caused by external factors.
7. Incorrect or Incomplete Address
Please ensure that your shipping address and contact details are accurate and complete when placing your order. Heartlean may not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible. Address changes may only be possible before the order has been processed or shipped.
8. Failed Delivery Attempts
Our delivery partners may attempt to contact you or deliver your order at the provided address. If delivery cannot be completed due to an unavailable recipient, incorrect address, refusal to accept the order, or repeated failed delivery attempts, the shipment may be returned to us.
In such cases, additional shipping charges may apply for re-dispatching the order, where applicable.
9. Damaged or Missing Items
If your order arrives damaged, incomplete, or with an incorrect item, please contact us as soon as possible after delivery at support@heartlean.com.
To help us review your request, we may ask you to provide your order details along with clear photographs or videos of the product, packaging, and shipping label.
10. Delivery Confirmation
An order may be considered delivered once it has been marked as delivered by the applicable shipping or courier partner to the address provided during checkout.
If you believe your order has been incorrectly marked as delivered, please contact us promptly so that we can assist in reviewing the matter with the relevant shipping partner.
11. Changes to This Shipping Policy
Heartlean reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have any questions regarding shipping, order delivery, or tracking, please contact us:
Heartlean
Website: heartlean.com
Email: support@heartlean.com
Business Address: New Delhi, India