Last Updated: August 2026
At Heartlean, we want you to shop with confidence. We take great care in ensuring that every order is carefully packed and delivered in good condition. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
We accept return requests for eligible products within [7] days of delivery, subject to the conditions outlined below.
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition
- Have all original tags, labels, and packaging intact
- Not be damaged, altered, or showing signs of use
- Be returned with all original accessories, if applicable
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
Certain products may not be eligible for return or refund, including:
- Products that have been used, worn, damaged, or altered after delivery
- Items returned without their original packaging or tags
- Personalised or customised products
- Gift cards, promotional items, or free gifts
- Products specifically marked as non-returnable or final sale
3. How to Request a Return
To request a return, please contact our support team at support@heartlean.com within the applicable return period.
Please include the following details in your request:
- Your order number
- The name used to place the order
- Reason for the return
- Clear images of the product, if requested
Once your request is reviewed and approved, we will provide further instructions regarding the return process.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. To help us review your request, we may ask you to provide clear photographs or videos of the product and its packaging.
Once the issue is verified, we will provide an appropriate resolution, which may include a replacement, refund, or other suitable solution depending on the circumstances.
5. Return Shipping
Return shipping costs may be the responsibility of the customer unless the product received is damaged, defective, or incorrect due to an error on our part.
We recommend using a reliable and trackable shipping method when returning an item. Heartlean is not responsible for items lost or damaged during return transit.
6. Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.
If your return is approved, the refund will be processed to the original payment method, subject to the processing timelines of your payment provider or bank.
Please note that original shipping charges, payment gateway charges, or other applicable fees may be non-refundable unless otherwise required by applicable law or where the return is due to an error on our part.
7. Refund Processing Time
Approved refunds are generally processed within [5–10] business days after the returned item has been received and inspected. The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.
8. Order Cancellation
Cancellation requests may be accepted only if the order has not yet been processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation.
To request an order cancellation, please contact us as soon as possible at support@heartlean.com.
9. Exchanges
Product exchanges are subject to availability and approval. If you would like to exchange an item, please contact our support team with your order details and the product you wish to exchange.
If the requested replacement product is unavailable, we may offer an alternative solution in accordance with our applicable return and refund process.
10. Sale and Promotional Items
Products purchased during a sale or promotional offer may be subject to different return or refund conditions. Any special conditions applicable to such products will be communicated at the time of purchase or on the relevant product page.
11. Changes to This Policy
Heartlean reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Heartlean
Website: heartlean.com
Email: support@heartlean.com
Business Address: New Delhi, India